Yes, we ship our jewelry by trusted carriers such as FedEx and EMS. All our shipments are fully insured by GoldSourceJewellery.com
All in-stock items are shipped Monday thru Friday, but may take up to 3-5 business days to process before they are shipped out to the customer. Shipping time varies depending on method and location.
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, simply click on the tracking number displayed in the email
We at Gold Source want you to be completely satisfied with your order. If for any reason you are not satisfied with your order, you may return your item(s) for exchange or merchandise credit within 15 days after shipment receival.
Contact customerservice @GoldSourcejewellery.com to obtain an RMA number (Return Merchandise Authorization). Once approved, you will receive an email containing your RMA number, along with packaging and shipping instructions.For your protection, we recommend shipping returns insured using FedEx, UPS, or USPS Express or Priority Mail. Return shipping costs are the responsibility of the customer. The package will be returned to its original sender if the RMA number is not included on the box or if the package has been damaged or tampered with.
Please allow 7-12 business days for your credit to be processed after the item(s) have been received and inspected. Merchandise credit will be issued and email to you.
If for any reason you wish to cancel your order, please contact Customer Service.
All diamond merchandise manufactured by Gold Source Jewellery Ltd is conflict free.
We do offer repair services for manufacturer defects.
For wear and tear product repairing, there will be a reasonable charge after inspection.
Duties and taxes are the responsibility of customers.
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Unit 906-907, Fu Hang Ind BldgNo.1 Hok Yuen St. EastHung Hom . KLN. Hong Kong
gssales[at]goldsourcejewellery.com852 2312 2299