Frequently Asked Questions

Defected & Exchange
Order & Repairs


Most frequent questions and answers

Is it safe to mail jewellery?

Do you ship internationally & shipping fee?

How long does it take to order?

How do I track my order once it has been shipped?

Defected and Exchange

Most frequent questions and answers

What it’s your exchange policy?

How do I return defected item(s) I have purchased?

How long do I wait for an exchange or merchandise credit?

How do I cancel an order once it has been submitted?

Orders & Repairs

Most frequent questions and answers

Are your diamonds conflict free?

How to place an order?

What are my payment options?***

Can I resize my ring? Is there a fee?

Do you offer repair services?

I am interested in a particular design that I saw in a magazine, can you tell me where I can find information on this?

Will there be sales tax?

Once I register on your site will I be able to view my order history?

Password Recovery

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